Last Updated: August 8, 2026
At Luxury Gifts, LLC, we are committed to providing a secure, reliable, and seamless delivery experience for every order. Because our lab-grown diamonds and fine jewelry are high-value products, we take particular care in preparing, insuring, tracking, and delivering each shipment.
This Shipping Policy explains our shipping methods, processing times, delivery procedures, international shipments, and related responsibilities.
1. Order Processing
Orders are processed after payment has been successfully authorized and all necessary order information has been verified.
Most orders are processed within 7–15 business days. Custom-made, personalized, engraved, or specially sourced items may require additional processing time. Any applicable extended processing time will be communicated during the ordering process or after your order is placed.
Business days do not include Saturdays, Sundays, or public holidays.
We reserve the right to delay shipment when additional payment verification, fraud prevention checks, product verification, or other security procedures are reasonably necessary.
2. Shipping Methods and Delivery Times
We offer shipping options based on the destination, order value, product type, and availability.
Available shipping methods may include:
- Standard Shipping: Estimated shipping within 7–15 business days after processing.
- Express Shipping: Estimated shipping within 3–7 business days after processing.
- International Shipping: Estimated shipping within 15–25 business days, depending on destination, customs clearance, and the applicable carrier.
Delivery estimates are provided for convenience only and are not guaranteed unless expressly stated otherwise at the time of purchase.
Customs delays, weather conditions, carrier disruptions, manufacturing delays, governmental restrictions, security procedures, and other circumstances and delays beyond our control may affect delivery times.
3. Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, Luxury Gifts, LLC may offer complimentary shipping promotions or free shipping on qualifying orders. Any applicable conditions will be disclosed at the time of purchase.
Additional charges may apply to international shipments, including customs duties, import taxes, brokerage fees, VAT, or other governmental charges.
4. Secure and Insured Shipping
Because our products may be high-value items, eligible shipments are sent using secure, trackable delivery services and may be fully insured during transit.
Where appropriate, shipments may require:
- Signature upon delivery;
- Adult signature or other identity verification;
- Delivery to a secure address;
- Additional carrier security procedures; or
- Other measures designed to protect the shipment.
We may determine the appropriate carrier, shipping method, insurance coverage, and security requirements based on the value and nature of the order.
For security reasons, certain orders may not be eligible for unattended delivery, delivery to a P.O. Box, package lockers, or alternative delivery locations.
5. Tracking Information
Once your order has shipped, we will provide tracking information to the email address or other contact information associated with your order, where tracking is available.
Tracking information may take some time to become active after the carrier receives the shipment.
Customers are responsible for monitoring their shipment and ensuring that someone is available to receive the package when a signature is required.
6. Delivery Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
- Full name;
- Street address;
- Apartment, suite, or unit number;
- City and postal code;
- State or province; and
- Country.
We are not responsible for delays, failed deliveries, returned shipments, or additional shipping charges resulting from an incorrect, incomplete, or outdated shipping address provided by the customer.
If you need to change your shipping address after placing an order, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipment.
For high-value orders, we may require additional verification before approving an address change.
7. Signature Requirements
Due to the value of our products, a signature may be required upon delivery.
If a signature is required and no authorized recipient is available, the carrier may leave a delivery notice and attempt redelivery or direct the package to an authorized pickup location.
We are not responsible for delays resulting from the recipient’s failure to be available to accept a shipment when a signature is required.
8. Lost, Stolen, or Damaged Shipments
If your package appears to be lost, stolen, tampered with, or damaged, please contact Luxury Gifts, LLC immediately at Support@Labdiamondforever.com.
If a shipment arrives with visible damage or signs of tampering, we recommend that you:
- Do not accept the shipment if the carrier’s procedures permit refusal due to apparent damage;
- Photograph the package and any visible damage;
- Retain all original packaging and shipping materials; and
- Contact us as soon as possible.
We may require photographs, documentation, carrier records, or other information in order to investigate a shipping claim.
For packages confirmed by the carrier as delivered to the address provided by the customer, Luxury Gifts, LLC may not be responsible for loss or theft occurring after delivery. Additional protections may apply where signature confirmation or other delivery safeguards were used.
9. International Shipping
We may ship eligible products to selected international destinations.
International customers are responsible for ensuring that the purchased product may legally be imported into their country or jurisdiction.
International shipments may be subject to:
- Customs duties;
- Import taxes;
- VAT or GST;
- Brokerage or customs clearance fees;
- Governmental charges;
- Import restrictions; and
- Other fees imposed by the destination country.
Unless expressly stated otherwise at checkout, these charges are not included in the purchase price or shipping charge and are the responsibility of the customer.
Customs authorities may open or inspect shipments in accordance with applicable law. Such inspections may result in additional delays.
10. Customs Delays and Import Requirements
Luxury Gifts, LLC has no control over customs processing times or decisions made by governmental authorities.
Customers are responsible for complying with all applicable import laws and regulations in their destination country.
If a customer refuses to pay applicable customs duties, taxes, fees, or other governmental charges, or refuses to accept an international shipment, the shipment may be returned to us if it meets and satisfies all our return requirements.
In such circumstances, any refund, if applicable, may be reduced by return shipping costs, customs charges, taxes, duties, carrier fees, and other costs incurred by Luxury Gifts, LLC.
11. Returned or Undeliverable Shipments
If a shipment is returned to us because:
- The address provided was incorrect or incomplete;
- The recipient was unavailable after required delivery attempts;
- The shipment was refused;
- Applicable customs duties or taxes were not paid;
- The recipient failed to collect the shipment; or
- The carrier was otherwise unable to complete delivery,
we will contact the customer, where reasonably possible, regarding the next steps.
Additional shipping or handling charges may apply before a returned order can be reshipped.
Any refund associated with an undeliverable shipment will be handled in accordance with our Return & Refund Policy and may be reduced by shipping, return shipping, customs, taxes, duties, insurance, and other non-refundable costs incurred by us.
12. Order Cancellation Before Shipment
If you wish to cancel an order before it has shipped, please contact us immediately.
We will make reasonable efforts to accommodate cancellation requests, but cancellation is not guaranteed once an order has entered production, customization, fulfillment, or shipment.
Custom-made, personalized, engraved, or specially sourced products may be subject to additional cancellation restrictions.
Please refer to our Return & Refund Policy for additional information regarding cancellations and refunds.
13. Multiple-Item Orders
If an order contains multiple products, we may ship the products together or separately depending on product availability, processing requirements, manufacturing status, destination, and security considerations.
You may receive separate tracking numbers for items shipped separately.
14. Delays Beyond Our Control
We are not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:
- Severe weather;
- Natural disasters;
- Transportation disruptions;
- Manufacturing delays;
- Carrier delays;
- Customs delays;
- Government actions or restrictions;
- Strikes or labor disruptions;
- Security incidents;
- Public emergencies;
- Acts of war or terrorism;
- Internet or infrastructure failures; or
- Other force majeure events.
When reasonably possible, we will provide updates regarding significant delays affecting your order.
15. Fraud Prevention and Order Verification
To protect our customers and our business, we may conduct additional verification procedures for certain transactions, particularly high-value orders.
We may request additional information or documentation reasonably necessary to verify an order or payment before shipment.
An order may be delayed or cancelled if we reasonably suspect fraud, unauthorized payment activity, identity misrepresentation, or other unlawful or suspicious activity.
16. Risk of Loss
Unless otherwise required by applicable law, responsibility for the shipment and risk of loss or damage will be governed by the applicable terms of sale and the delivery method used for the order.
Nothing in this Shipping Policy is intended to limit any mandatory rights or protections provided to consumers under applicable law.
17. Contact Us
If you have questions about shipping, tracking, delivery, customs, or an existing order, please contact us:
Luxury Gifts, LLC
Website: https://labdiamondforever.com
Email: Support@labdiamondforever.com
Phone: +1 (307) 4492949
Address: 30 N. Gould Ste B, Sheridan, WY 82801
We are committed to providing secure, transparent, and reliable delivery of every lab-grown diamond and fine jewelry order.