Last Updated: August 8, 2026
At Luxury Gifts, LLC, we want you to feel completely confident in your purchase. Every lab-grown diamond and piece of jewelry we offer is selected and prepared with care, and we are committed to providing a transparent and exceptional customer experience.
Please read this Return & Refund Policy carefully before making a purchase. By placing an order through our website, you acknowledge and agree to the terms of this Policy.
1. Return Eligibility
Eligible products may be returned within 15 calendar days from the date of delivery, provided that all of the following conditions are met:
- The item is unworn and in its original condition.
- The item has not been altered, resized, engraved, repaired, or otherwise modified.
- The item is returned with all original packaging, documentation, certificates, tags, and accessories provided with the purchase.
- Any diamond grading report or certificate supplied with the diamond is returned in its original condition.
- The product shows no signs of wear, damage, scratches, alteration, or misuse.
- The item was not specifically identified as final sale, non-returnable, customized, or made-to-order.
We reserve the right to refuse a return if the product does not meet these requirements.
2. Customized and Made-to-Order Jewelry
Because customized and made-to-order jewelry is created specifically for you, such items may be non-refundable and non-returnable.
This may include, without limitation:
- Custom-designed jewelry
- Personalized or engraved items
- Specially commissioned pieces
- Jewelry made to a customer’s specific measurements or specifications
- Products that have been resized at the customer’s request
- Custom settings or modifications
- Diamonds or jewelry sourced specifically at the customer’s request
Before placing an order for a customized or made-to-order item, we recommend contacting our customer service team if you have any questions about its return eligibility.
3. Lab-Grown Diamonds
Lab-grown diamonds that are eligible for return must be returned in the same condition in which they were received.
Where applicable, the original diamond grading report or certificate must accompany the returned diamond. Any missing, damaged, altered, or replaced documentation may affect eligibility for a refund.
If a diamond has been mounted, altered, exchanged, or otherwise modified after delivery, it may no longer qualify for a return.
4. How to Initiate a Return
To request a return, please contact us at Return@Labdiamondforever.com within the applicable return period.
Please provide:
- Order number
- Customer name
- Item(s) you wish to return
- Reason for the return
- Photographs or other information reasonably requested by us, if applicable
We will provide return instructions and, where appropriate, a return authorization number.
Do not send an item back without first receiving return authorization from us. Unauthorized returns may be refused or returned to the sender.
5. Return Shipping
Unless the item was received damaged, defective, incorrect, or materially different from what was ordered, the customer is responsible for return shipping costs.
Because diamonds and fine jewelry are high-value products, we strongly recommend using a fully insured, trackable shipping service and retaining proof of shipment.
Luxury Gifts, LLC is not responsible for products lost, stolen, or damaged while being returned by the customer unless otherwise required by applicable law.
Where we provide a prepaid return label, the cost of the label may be deducted from the refund where permitted by applicable law.
6. Inspection of Returned Items
All returned products are subject to inspection after receipt.
We may inspect the item to verify:
- Condition and authenticity
- Diamond and product specifications
- Serial numbers or identifying marks, where applicable
- Original packaging and documentation
- Signs of wear, alteration, damage, resizing, engraving, or other modification
The inspection process may take [5–20] business days after we receive the returned item.
If the product does not meet and satisfy the return requirements, we reserve the right to reject the return and ship the product back to you at your expense. You will be responsible for all costs associated with the return shipment, including, without limitation, applicable taxes, customs duties, import fees, shipping and delivery charges, and any other governmental fees or charges.
7. Refunds
Once a return has been approved, we will issue a refund to the original payment method.
Refunds generally include the purchase price of the eligible returned merchandise. Original shipping charges are non-refundable, unless the item was defective, incorrect, damaged upon arrival, or otherwise qualifies for a refund under applicable law.
Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.
8. Exchanges
We may offer direct exchanges, at our own discretion.
If exchanges are available, the replacement item must be of equal or greater value, subject to applicable pricing and availability. Any difference in price must be paid before the replacement item is shipped.
Customized and made-to-order products may not be eligible for exchange.
9. Damaged or Incorrect Items
Please inspect your order promptly upon delivery.
If you receive an item that is:
- Damaged during delivery;
- Defective;
- Incorrect; or
- Materially different from the item you ordered,
please contact us at Return@Labdiamondforever.com within 48 to 72 hours of delivery.
Please provide your order number and photographs of the product, packaging, and shipping materials. We will investigate the issue and, where appropriate, provide a replacement, repair, refund, or other appropriate resolution.
Do not attempt to repair or modify a damaged item before contacting us.
10. Lost or Stolen Packages
Once an order has been delivered to the shipping address provided by the customer and confirmed as delivered by the applicable carrier, Luxury Gifts, LLC is generally not responsible for packages subsequently lost or stolen.
Customers are responsible for providing an accurate and secure delivery address.
For high-value orders, we may require an adult signature upon delivery.
11. Failed or Refused Delivery
If an order is returned to us because the customer provided an incorrect address, refused delivery, failed to collect the package, or otherwise caused the shipment to be returned, additional shipping charges may apply.
A refund, if applicable or at our own discretion, will generally be processed after the returned merchandise has been received and inspected.
12. Final Sale Items
Items expressly identified on the website as “Final Sale,” “Non-Returnable,” or otherwise excluded from returns are not eligible for return or refund, except where required by applicable law.
13. Promotions and Discounts
If an order was purchased using a promotional code, discount, special offer, or other promotion, the refund will be calculated based on the actual amount paid for the returned item.
Where a promotion required the purchase of multiple items to receive a discount or complimentary product, returning part of the order may affect the promotional discount applied to the remaining items.
14. Gift Purchases
If an item was purchased as a gift, the refund will generally be issued to the original purchaser and original payment method.
Gift recipients may contact customer service regarding eligible exchanges or store-credit options, subject to our approval and the terms of this Policy.
15. International Returns
Customers outside the U.S.A may be responsible for return shipping costs, customs duties, taxes, brokerage fees, and other charges associated with returning an order.
We recommend contacting customer service before shipping an international return to obtain the appropriate return instructions.
16. Fraud Prevention and Abuse
We reserve the right to investigate transactions and returns that appear fraudulent, abusive, or inconsistent with legitimate customer purchasing behavior.
We may refuse or limit returns where permitted by applicable law if we reasonably suspect fraud, product substitution, tampering, intentional damage, or other abuse of our return process.
17. Changes to This Return & Refund Policy
We reserve the right to modify or update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
The version of the Policy in effect at the time of purchase will generally apply to that purchase, subject to applicable law.
18. Contact Us
If you have questions about returns, refunds, exchanges, or your order, please contact us:
Luxury Gifts, LLC
Website: https://labdiamondforever.com
Email: Return@labdiamondforever.com
Phone: +1 (307) 4492949
Address: 30 N. Gould Ste B, Sheridan, WY 82801
We are committed to handling every return fairly, professionally, and with the level of care you expect when purchasing fine jewelry and lab-grown diamonds.